cancellations and schedule changes. Provided base reservation sales, Sky Mileage assistance, basic ET reissue, and served customers with disabilities. Booked airline tickets using SABRE software system Worked proficiently on computer daily while making travel arrangements. Trained new staff, managed the front desk, and coordinated guest services. Answered customer questions and provided assistance based on each customer's rental needs and requests. Created and booked reservations utilizing SHARES computer system. Supervised 7 box office sales agents, performed daily cash balances* Ensured all vouchers, credit card and cash payments are reconciled. Communicated with Restaurant Reservations regarding special orders, cake orders, and special requests. Helped customers book car reservations over the phone while providing general information. Resolved customer complaints and achieved satisfied customers. Find and apply today for the latest Reservations Agent jobs like Reservations Manager, Bookings Coordinator and more. Answered inbound phone calls Booking Taxi and limousine service for customers using ALEPH program to input info into the computer. Managed relationships with numerous travel agencies in booking their international group travel needs and negotiated their rate. Maintained close working relationships with U-Haul staff and personnel while also assisting customers with their moving and storage needs. Assisted PBX operator during high volume call times. Assisted passengers in booking airline tickets over the phone. Worked in a marketing research company called EPSOS, as a data entry for 6 months. Provided customer service via telecommunication- Conducted data entry- Documented and filed daily productivity- Resolved customer complaints. Handled inbound calls to address customers' concerns and resolve complaints in a diplomatic, timely manner. Booked hotel and resort accommodations on-line and answered all customer's inbound calls, questions and inquiries regarding travel arrangements. Answered telephone calls to make reservations to ensure customer satisfaction. Assisted customers with vehicle rental reservations at airport location. Ensured top-quality customer service and communication while managing bookings and appointments for elderly/disabled transportation service. Secured and Scheduled reservations for U-Haul trucks, trailers, towing devices, storage units, and hitches. Organized and promoted holidays using local hotels. Collaborated effectively with a diverse team of colleagues to provide outstanding guest service. Assisted marketing department in creating unique vacation packages. Entered all of customers information into the computer system to book reservations and received payment. Assisted guest with making reservations for their marketing vacation package and handling special requests. Agent-in-Charge-Managed six agents booking domestic hotel reservations as well as contacting hotels with incoming guest information, and Customer Service. Provided accurate information in a Handled customer complaints and forwarded refunds to management as requested. Assisted all walk-in guests and tour agents regarding room rates and availability. Expected to maintain ongoing product knowledge and company policy through U-Haul University programs. Addressed inquiries of travel agents and clients through varies forms of networking such as emailing, faxing and telephoning. Negotiated with travel agencies, and completed billing process. Handled incoming calls to the reservations department in a professional and efficient manner, and performed registration procedures. Managed group room reservations for 6-8 groups monthly for groups as large as 400 guests. Served the customers by providing accurate information in an efficient, courteous manner. Assisted customers with making and confirming hotel reservations via telephone, fax, and email. Secured reservations for the traveling public as quickly and accurately as possible through the use of the computer system. Provided callers with information regarding flight schedules, fares, destinations, baggage restrictions, passport requirements. 3. Resolved customer complaints through accurate information and fast problem solving techniques. Assisted Corporate and Leisure travelers with car rental reservations for Alamo National Car Rental. Answered incoming calls *Checked availability and rates for potential guests *Booked reservations for guests *Assisted guests with various questions upon check in. Answered inbound reservation calls for over 180 resorts and hotels Provided prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information. Assisted other Sales Agents with policy and procedure questions. Identified guest reservation needs and determine appropriate room type for various Marriott international Locations including resorts. Fulfilled reservation requests by determining room availability to meet guest desires. Answered inquiries made from other travel agencies or transportation firms. Communicated and furnished information regarding fares, flight schedules, routing and availability. Created reservations for general public and travel agencies, including international flights and accommodations. Handled incoming calls to place/modify or cancel hotel reservations. Operations to ensure a seamless vacation experience for guests. Job Summary To deal with all guest enquiries, questions and requirements for reservations of Hotel rooms in helpful and speedy manner. Minimum of 1 year experience in Hotel or Resort, as Reservations Agents Achieved Answered customer questions in regards to their accounts, transportation rates and fares. Provided exceptional customer service by communicating with customers about their specific needs when moving. Maintained open communication with managers and other customer service representatives to provide the best possible customer experience. Operated the OpenTable reservation system ensuring all information entered was accurate and completed. Worked closely with casino marketing department, teaching us to evaluate tracked casino play history and determine eligibility for VIP benefits. Worked Exclusive Services specializing in booking student and incentive groups with high profile travel agencies for domestic and international travel. Photographed properties, Achieved sales goals. Assisted Reservations Manager with a variety of tasks not limited to brochure request, gift certificates processing, and data entry. Generated reports for hotel managers, developed leadership skills and product knowledge by collaborating with fellow co-workers. Made reservations for guests at both national and international Hyatt Hotels and Resorts. Interacted with potential and existing customers over the phone to process reservations and ticket sales. Booked transient reservations, upselling whenever possible to maximize revenue per company policy. Answered incoming calls *Checked availability and rates for potential guests *Booked reservations for guests *Assisted guests with various questions upon check in. Coordinated extensively with Delta's computer system and travel agencies to make and change passenger reservations. Maintained monthly sales quota and surpasses daily sales goals on a continual basis. Maintained customer records and provided travel information to customers. Handled confidential customer information, processed payment via debit and credit cards, and assisted customers with questions regarding travel plans. Resolved customer service issues regarding clients, airline companies and travel agencies. Coordinated domestic and international air reservations, hotel and car rentals, and limousine services. Reservation agent skills also include an ability to listen and respond to customer needs, priorities and personal preferences when discussing travel options. Provided flight information to potential customers in North America, Premier1 and International Sales. Assisted with minor customer service issues such as airfare, hotel and car rental reservations. Answered all customer questions with up-to-date information. Identified inquiries pertaining to hotel services, guest registration, and travel accommodations. Worked closely with maintenance team, clients and CEO for customer complaints and contract extensions. Offered accurate, professional and effective communications by scheduling and coordinating automated and attended conference calls for clients. Answered high-volume calls in an efficient, courteous, and accurate manner while using strong verbal and written communication skills. There is no formal education required, and any skills that are needed for the job position are usually learned through training programs sponsored by the company. Created and processed flight schedules for domestic and international travelers. Co-ordinated the changeover of all reservations during the transfer from the old to the new reservation system. Obtained necessary information for documents and process payments which included applying vouchers and promotions. Managed retail sales including inventory. Created on bookings of vacation packages working with travel agents and consumers. Provided potential guests with information regarding accommodations, availability and room rates. Inputted information accurately to form reservations for potential guests. quoted room rates or special accommodation rates. Assisted customers in-person and over the phone and use computer systems to compile information for the customer's reservation. general information to potential guests. Answered multiple phone lines securing the most accurate information possible. Resolved customer complaints and/or dissatisfaction with a high level of professionalism. Followed up and made phone calls requested by prospects for special events offered throughout the year and future reservations. Received and answered multi-line phones to completed reservation billing for hotels, group packages, and car rentals. Advised customers regarding airfares, flight schedules, airline promotions and special accommodations. Explained renting policies, quoted prices, and gave general information and directions. Scheduled tee times for over 200 golf courses nationwide Assisted supervisors in the training of new agents using role-playing techniques. Booked total vacation packages to guest specifications. Provided customers with over-the-top customer service to ensure a pleasant vacation booking experience. Generated revenue thru up selling package options. Answered inbound telephone calls from client's requesting information on ticket pricing. Advised guest of services offered by Marriott and points of interest within the area. Exceeded monthly sales goals and provided training of new agents. Practiced exceptionally professional guest service skills and telephone etiquette. Provided clerical support to the Reservations department. Advised of new resorts and timeshare owner options. Hotel reservation agents perform variety of job related to customer service besides what the job title suggests. Provided excellent customer service which required attention to detail and flexibility when resolving customer problems. Completed inbound calls for future train travel, at least 75-100 calls per shift. Reservations agents need to be friendly, have good communication skills and attend to customers' needs on time. Answered inbound phone calls from customers regarding flight itinerary, scheduled and reserved airline tickets and checked for flight delays. Supervised and trained a staff of reservations sales agents. Handled all credit card transactions and client information under strict confidentiality. Resolved guest service issues through empathetic listening and appropriate compensation. Booked airline tickets and collected payments. Reserved rental reservations and assisted with roadside vehicle issues while providing excellent customer service and office support. Assisted guest with vacation packages and answered their questions. Answered incoming calls for MHRS, Marriott Villas, Renaissance Hotels, Courtyard and Fairfield Inn. Provided administrative office support functions including data entry of guests' information. Provided clients with excellent oral communications. Coordinated with other departments to ensure the accuracy of customer and travel information. Maintained close relationship with top customers such other hotels, travel agencies and restaurants. Conducted new hire training to ensure all employees met strict quality standards for phone etiquette and selling techniques. Inputted over 1000 reservations via email, fax, Internet and phone into hotel's data system daily. Handled a range of Booking, modifications and support calls while exceeding productivity requirements and quality based customer service. Answered phones, provided guests with accurate information, booked reservations, accommodated the needs of the guest. Assisted quests and other travel agents from around the world in making hotel, travel, dining, and show reservations. Covered front office manager on duty shifts when needed. Worked closely with companies such as Facebook and Google to arrange lodging for potential employees and VIPs. Handled inquiries from individuals as well as travel agencies. Trained and Supervised reservations sales agents in an office environment. Confirmed reservations and mailed detailed travel information. Worked with sales department to construct vacation packages for large groups planning private group retreats. Executed daily operations of answering inbound customer service phone calls, informed ticket restrictions, flight arrival/gate & terminal information. Trained to maximize revenue through various sales techniques. Processed data on a online Amtrak Arrow computer system. Organized travel arrangements and booked reservations. Always met or exceeded sales goals. Proposed various additional options to enhance customers experience to include park tickets, car rentals and various rental equipment. Handled multi-line telephone, taking messages for students and staff. accurate. Maintained existing reservations and processing credit card and check payments via reservation system. Managed reservations in the Special Services Department which included arranging delivery and pick up of VIP vehicles. Provided Trained 50 plus new agents and handled customers with special or physical needs. Managed guest and inter-departmental communication via email on a daily basis. Monitored room availability using the MARSHA system. * Took reservations Reserved customers' vacation utilizing the Customer Relationship Management system to provide outstanding customer service and maintaining relationships. Monitored YouFirst upgrades, package codes, & VIP status. Scheduled pick-up/drop-off appointments for passengers; Entered customer information into customized database; Addressed and assisted customers inquiries and concerns. Assisted in the development of the hotel website booking engine and handled all Internet orders. Maintained professionalism while efficiently answering inbound calls from each hotel property, and helping guests on the casino floor. Received calls at West Coast Call Center, provided information and booked reservations for individuals and travel agents. Utilized radios to insure coordination and communication activities between flight crew and ground personnel. Accommodated clients by creating travel packages and programs based on immediate flight needs. Managed customer service request and answered incoming calls with friendliness and composure. Assisted customers in all aspects of online/internet booking. Answered phone calls for customer service in English, Portuguese, and Spanish, and entered customer requests in company computers. Assisted guests with hotel reservations in a call center environment. Worked in worldwide reservations for Marriott. Performed all aspects of airline reservation sales and complete servicing of customers including coordination of travel needs and inspirations. Produced high quality clean well-stocked, inviting guest rooms, for guest arrival. Answered customer questions about availability and the different resort and the many packages they offer. Provided clients with essential travel information such as travel times and requirements. Gathered and verified all required customer information for their travel arrangements. We’ll get you noticed. Managed reservations and booking requests for accommodations at Marriott Hotels within the greater DC Metro Area. Processed hotel reservations and cancellations by phone. Responded to customer inquiries for general and package travel information. Entered information into computer system and developed an organized travel itinerary. Prepared travel arrangements, processed vendor invoice payments. Provided customers with catalogs and information concerning prices, vacation packages and costs. Conversed with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations. Answered incoming calls at American Airlines call center, assisting customers with purchasing travel arrangements by airplane. Answered customer questions regarding accommodation services information and pricing. Assisted at the front desk, which included answering and transferring phone calls to the appropriate departments and individuals. In the past, most had very little information from a brochure, directory, or guide book, so front desk and hotel reservations sales agents were trained to find out if the caller was familiar with the hotel and the primary purpose of their visit. Handled inbound and outbound calls for customers wishing to book car rental reservations with Alamo or National Car Rental. Compiled customer information to reserve flight tickets by using company's unique database. Verified rental reservations and processed payments. Booked vacation packages and reservations for hotels, dining, educational tours, and shows. Clarified general information regarding parks and policies to customers and to colleagues. Working knowledge of office equipment, such as copiers, fax machines, and scanners. Displayed excellent communication skills that include speaking to customers and information seekers. 3. Served as the single point contact and prepared all travel arrangements; local, domestic and foreign. Worked with DOS operating systems, I provided direct support to senior reservation agents processing morning reports. Assisted in training and coaching for new Reservation Agents. Received extensive training of Disney's reservation systems. What is a Reservation Agent? Streamlined and enhanced the Reservations Department as it subsists with the pace the company was developing. Prepared expected arrival list for front office use. Assisted customers over the phone with making hotel reservations. Processed credit card transactions during the checkout process and assisted guests with any special requests during their visits. Assisted clients in the reservation process by determining their requirements and noting special requests. Awarded numerous customer and supervisor commendations for maintaining professional attitude and commitment to results focused customer service. Trained new agents by conveying airline policies, ticketing and check-in procedures, and Worldspan computer entries. As a result, reservation agent jobs require customer-service skills, excellent communication abilities, problem-solving skills and patience. Supervised new agents and took control of calls when necessary. Operated a telephone switchboard to answer, screen, or forward calls, provide information, or taking messages. Performed telecommunications operations for booking, selling and changing passenger's airlines reservations. Specialized in handing VIP and Premier members in resolving uncommon trouble in their reservation with 100% success. Provided exceptional customer service via phone, including resolving customer complaints * Booked and canceled reservations for various events using ACSC School. Responded to incoming calls, access and ensuring that Reservation Agents properly access all functions of Reservation systems. Received and processed airlines reservations using the SABRE computer systems and Image software for all data entry and retrieval. Assisted Front Office when needed with daily check in's and check out's. Provided potential/existing customers with general information regarding flights, fares, flight information, and required travel rules and documentation. Provided telephone ticketing sales support for domestic and international flights. Answered phones for various U-Haul stores Answered questions regarding products and services Made reservations for U-Haul equipment when requested by customers, Secured reservations for U-haul trucks, trailers, and towing devices Used reservation software to prepare rental contracts and invoices. Answered phones, sold and booked room reservations for all three properties, set up special billings. Assisted other reservation agents with resolving problems as a floor walker. Maintained accurate information with appropriate system logs and records. Performed credit card transactions for deposits and final payments. Ensured hospitality in anticipation of guest needs, familiarity with guest services throughout the resort. Booked hotel reservations according to specifications related to travel packages. Worked with individuals and travel agencies to reserve flights and schedule group bookings. Compiled vacation packages with numerous integrated components for travel agents to sell to their customers by utilizing multiple computer programs simultaneously. Utilized effective communication skills to resolve problems and dealt with customers on an individual basis to satisfy needs. Assigned to assist with the luxury properties in sales, reservations and VIP clients. Booked reservations, provided general and accurate fare information to passengers and travel agents. Reservation Sales Agent Resume. reservations under rigorous time constraints. Promoted to Reservation Sales Manager in 2013. Developed, promoted, and finalized sales of worldwide flight schedules, products and services. Represented the campground to potential guests over the phone to make reservations. Trained the new reservations staff on effective telephone sales techniques to drive revenue. Ensured satisfactory operation of Sabre reservation system. Generated $350K in reservation department sales during my tenure in the reservations department. Assisted other sales agents with concerns regarding reservations on the computer system. Scheduled reservations, event reservations, public relations and general questions. Promoted particular destinations, packages, and other hotel services. Cross-trained and provide back-up for other reservation sales agents when needed. Trained front office staff, process travel agencies commission's requests. Informed all guests, as well as, other departments of Promotions, mailings and general information. Over 70% of their job is on the phone and the remaining 30% is performed when the guest actually checks-in. Used appropriate communication and provided extensive information to prospective students and their family. Received incoming calls from customers needing assistance with flight reservations, fares, ticket changes and general information. Responded to inbound telephone calls (50-100 calls per day). Learned and maintained knowledge of two separate company policies, procedures and booking systems. Scheduled and arranged all reservations and private dining events Demonstrated professionalism and efficiency assisting customers with hotel reservations and complaints worldwide or redirecting them to the correct department. Communicated commission rates, and other company benefits as to encourage the sale and purchase of air travel. Customer Service Reservations Agent Resume. Remained friendly and professional on the phone while answering customer's questions regarding hotel services and resolving any issues. On the phone, they answer all the questions customers like to know about the rooms, additional services, and tariff. Informed guests of hotel room rates, specials, accommodations, and amenities. 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